Your front desk. Your sales team. Always on.
The AI voice agent for boutique hotels. It answers every call, books the room, and upsells the stay, around the clock, with your hotel's own voice baked in.
A concert lets out, a wine festival wraps, a wedding party needs a block of rooms, peak season hits, and the calls land all at once. Your one front desk person is pouring espresso and checking someone in. The phone is the first thing to drop, and every call that goes unanswered is a room booked down the street, or on a travel site at 18 percent.
The phone stacks up on a busy night. Your team can take one caller. The others hang up and book elsewhere.
A guest who calls you direct is the cheapest booking you can get. Miss it and they book on a travel site at 18 percent.
Front of house is pouring espresso and checking people in. The phone is the first thing that drops.
A growing share of your callers speak Spanish, plus the occasional traveler from abroad. They all deserve a real answer.
Catch the call, book the room, then keep going: the spa, the dinner table, the fly fishing guide with a referral cut, the restaurant, the anniversary, the rebooking, the concert weekend. One agent, one backend, five to ten revenue surfaces instead of one. Numbers are an example.
Coming soonCiabatta calls the guest before they arrive to set up the spa, the dinner, and the experiences, so the upsell keeps going long after the booking.
Ciabatta answers every call as your hotel, qualifies the guest, books the room, and upsells the spa, the table, the late checkout. The room is the doorway. The add ons are the margin, and it sells both. It sounds as warm and natural as your most engaged front desk person, sometimes more.
Your rooms, your rates, your amenities, your local partners, your house rules. It knows your property as well as your GM does, and it sounds like your brand, not a call center. Got a new event or a new partner? Update it in your dashboard and your agent has it on the next call.
A guest calls. Ciabatta answers, books the room, upsells the stay, and drops a full summary into your tools. Every call, the same way.
You get every guest summary, scored 1 to 10, with the recording and transcript, in your inbox.
No installs, no migrations, no change to how you work.
Forward your hotel's number in two minutes, or get a brand new one with Ciabatta built in. Either way, guests just call and your agent picks up.
Rooms, rates, amenities, partners, house rules. Ciabatta learns it in hours, not weeks.
Every call answered, every booking grown with the right add on, every guest handed to you with a full summary. You keep running the hotel.
Start from a template and make it yours. Each one is an accent and a personality, ready to match your brand. Pick one, or build your own.
Warm, confident, effortless. The default for boutique stays. Makes a first time caller feel like a regular.
Relaxed and cool, a little rock and roll. For a design led or music forward property.
Polished and gracious, with a touch of old world hospitality. For a property with a refined feel.
Elegant and warm, with a little European flair.
Bright and hospitable. Natural with your Spanish speaking guests.
Your name, your tone, your accent. You set the personality at setup so it sounds like nobody else.
Every call, on every line, answered the same way. Whether it comes from your website, a booking site, or a guest driving into town.
Rooms plus the experience around them. Books the room, then sells the rest.
Treehouses, cabins, glamping. The stay is the story.
Multi unit, multi listing. One number for the whole portfolio.
Rooms plus high margin amenities. The add ons are the profit.
Not open yet? Build the priority list. Capture demand before booking goes live.
Ciabatta runs in hospitality, where guest information is sensitive. Every layer is built so that data stays yours.
No other hotel ever sees a guest, a call, or a booking that runs through your line.
What comes in stays with you, and is never used to train models.
GDPR and CCPA aligned, hosted in the US and EU. Your guests' privacy, guaranteed from day one.
Recordings and transcripts are yours. Delete anything on request.
It answers, books, and upsells. The decisions that matter stay yours.
From $41 per key per month, billed annually. Every plan includes a 30 day satisfaction guarantee.
12 month plans, billed annually or monthly. 30 day satisfaction guarantee, no setup fees. Pricing is per rentable key.